Customer case: Zele Steel Trading N.V. Uğur Hasırcı

 

We contacted Fast Lines two years ago based on a recommendation from ArcelorMittal. At that time, we were evaluating several companies, but our initial interaction with Fast Lines stood out for its smooth and professional approach.

Since then, we have shipped numerous containers with them. As with any shipping service, occasional issues arise, whether due to shipping lines or delays. However, Fast Lines has consistently demonstrated a commitment to resolving these issues, often with great success.

Here are some key highlights of our experience with Fast Lines:

• Problem Resolution: Regardless of the size of the problem, Fast Lines has always strived to find solutions, succeeding in most cases.
• Attention to Detail: Fast Lines promptly notifies us of any typographical errors in the documents, allowing us to correct them immediately.
• Excellent Communication: Communication with Fast Lines is impeccable, available in multiple languages. We always feel we can reach out to them, and they are usually available immediately or return our calls promptly. Email communication is equally efficient.
• Customer Patience: On one occasion, we inquired about a missing invoice three weeks after a shipment. Fast Lines informed us that it had been sent on time, displaying incredible patience and understanding.

After two years of collaboration, we can confidently say that Fast Lines is an exceptional partner for logistics needs. We highly recommend them—except to our competitors—because they will undoubtedly propel your business forward.

We would like to express our heartfelt thanks to Fast Lines for their outstanding support and collaboration. Their professionalism, reliability, and patience are unparalleled and have continuously impressed us. We look forward to many more successful years of working together.